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Need Help?Many of the most common questions asked in our helpdesk can be answered in our online Agent Tutorial. Frequently Asked Questions:
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RealSatisfied Empowers You To Listen To Your Customers Like Never Before
You may only get one opportunity to get your client’s attention for detailed feedback on your performance. RealSatisfied provides an interactive customer satisfaction survey that your clients will respond to in full. The numbers speak for themselves. On average, almost 9 out of 10 people who start a RealSatisfied survey complete the entire survey. This allows you to listen in ways you've never been able to listen before.
Catch Problems Before They Go Viral
Because our surveys are dynamic, if we sense that a client is unhappy with the service they've received in conducting business with you, we ask if they'd like to be contacted to address any concerns. Customers are twice as likely to talk about a bad experience as a good experience. Our escalation process allows you respond to problems and address them before a disgruntled client takes to social media.
Solicit Better Testimonials
A real estate transaction is complex. It’s easy for a client to lose sight of all that takes happens during the process of buying and selling a home. Because your clients will be reminded of just how much takes place in the course of a real estate transaction, they are equipped to write better recommendations. And, we only ask for a recommendation from clients who answer questions in a way that shows they were very happy with your performance. Our customers tell us they get better, more detailed testimonials as a result.
Easily Share Your Recommendations
Our simple Agent Dashboard makes it easy to share your recommendations out to third party sites and like Twitter and Facebook and automatically syndicate approved recommendations to partner platforms. We also provide all feedback results in an easy to integrate RSS Feed, via our Wordpress plugin or by utilizing our Website widget for displaying RealSatisfied verified customer satisfaction information on your website.
Our Agent LITE (Free) accounts are only available through Partners.
2019 President and 2018 President Elect for The Miami Association of Realtors